AURÉA Return Policy

At AURÉA, we want you to love your purchase. If something isn’t quite right, we’re happy to help within the guidelines below.

Return Eligibility

Returns must be requested within 14 days of delivery for a refund.
Items returned between 15–30 days of delivery are eligible for store credit only.
No returns or exchanges are accepted after 30 days.

To be eligible for a return, items must be:

Unworn, unused, and in original condition
Free of makeup, deodorant, perfume, or damage
With all original tags and packaging attached

We reserve the right to refuse returns that show signs of wear or do not meet these conditions.

Refunds (0–14 Days)

Approved domestic returns within 14 days will be refunded to the original payment method.
A 5% restocking fee will be deducted from the refund amount.
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Domestic Returns (US):

Customers are responsible for return shipping costs
We recommend using a trackable shipping method
Return shipping typically costs $5-10 via USPS

International Returns:

Customers are responsible for international return shipping costs
Return shipping costs vary by country (typically $15-30)
We recommend using a trackable international shipping method
Customers are responsible for any customs fees or duties on returns

International Return Timing and Specifics:

Items must be returned within 30 days of delivery
Original customs forms should be included if possible
Refunds will be issued in USD as a store credit
Currency conversion fees are non-refundable
International shipping fees are non-refundable

Store Credit (15–30 Days)

Domestic returns requested between 15–30 days will receive store credit only.
A 5% restocking fee will be deducted from the credit amount.
Store credit is issued via email and does not expire.

Final Sale Items

The following items are final sale and non-returnable:

Jewelry and accessories
Sale or discounted items
Gift cards

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@aurea.stylewith your order number and photos of the issue. We’ll make it right.

How to Start a Return

To initiate a return, please email:
support@aurea.style

Include:

Order number
Item(s) you wish to return
Reason for return

Once approved, return instructions will be provided.

Additional Notes

AURÉA is not responsible for lost or stolen return packages.
We recommend using a trackable shipping service for all returns.
Returns that do not comply with our policy may be rejected or returned to the sender.